To install and configure Fetch, please visit our Fetch Installation Guide.


Fetch Frequently Asked Questions




Q: What is Fetch?

Fetch is our new mobile ordering app, created through a partnership between University Dining Services and Transact Mobile Ordering. Fetch is a mobile ordering solution for on campus dining. Customers can order food and beverages using their smart phone, or tablet just like some used to do with Tapingo. By doing so, the order is processed and ready for a speedy pick up. The Fetch app is free to download in the mobile App Store, and there are no hidden fees. To set up a Fetch account after downloading the app, simply enter your campus ID and payment information you wish to use.

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Yes, the layout of the Fetch app will appear slightly different, but will still contain all of the same information. 

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Q: How do I download the free Fetch app?

The app is available in the Fresno State mobile App, in the Apple App Store, or Google Play. Please visit our detailed guide by clicking here or the link in the left navigation.

 Q: Why did a $1.00 charge appear on my credit card after I added it to the app?

Depending on your financial institution, a $1.00 pre-auth transaction might appear on your credit card account when you add it as a payment method in the app. The fetch app is verifying that your card is valid. You WILL NOT be charged $1.00 for the pre-auth, and the transaction should drop off your account after a day or two.

 Q: Which retail dining concepts are participating in Fetch?

Subway Express, Panda Express, Robertitos, Taco Bell Express, and The Bucket.

Q: Can I order Starbucks through Fetch?

At this time, Starbucks is not available through Fetch.

Q: Can I use my Bulldog Card for Fetch orders?

Yes, if you register with your Campus ID your Bulldog card is already linked to the Fetch account. If you used a different method to register the app, you can still add the Bulldog Card as a payment option.

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Q:Is it safe to use Fetch?

Yes. Fetch follows generally accepted industry standards to protect your personal information.

Q: Can I to edit my order before I checkout?

Yes, tap on the item you want and touch customize.

Q: If I accidentally add an item, how do I delete it from my order?

If you accidentally add an item to your order, you can delete it by clicking “Edit” in the top right corner of the checkout screen.

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Q: Where do I pick up my Fetch order?

Each venue will have a specific area designated for Fetch order pick up. Just look for the Fetch pick up signs or ask a Dining Services employee.

Q: What do I need to do to pick up my Fetch order?

All you need is your mobile device or screen shot of your QR receipt code to redeem your order.

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Q: Can I pick up an order for my friend?

Yes, you will need to have the QR receipt code for each order you are picking up. If picking up for a friend, have them text you a screenshot of the QR receipt code.

Q: What are the hours when Fetch is available?

Fetch is available during established hours of operation for each semester. Refer to the University Dining Services website for more information. Hours of Operation is available here

Q: What are loyalty points?

Loyalty points are an exciting additional feature in Fetch that we will be utilizing in the near future.

Q: What is Apply Promo?

Apply Promo is currently in the design stage of this feature, stay tuned.

Q: Who can I contact if I have questions or concerns?

In the Fetch App, tap on the 'More' tab in the top left corner and then tap the 'Support' tab. Then tap the envelope (android) or pencil (iPhone) in the top right. The app will open your email program where you can send an email to the Fetch Support team.

 

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